Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Cloud Contact Center Market Size Growth Rate by Type (2014-2025)
1.4.2 Public Cloud
1.4.3 Private Cloud
1.4.4 Hybrid Cloud
1.5 Market by Application
1.5.1 Global Cloud Contact Center Market Share by Application (2019-2025)
1.5.2 金融服务和保险业
1.5.3 Consumer Goods and Retail
1.5.4 Government and Public Sector
1.5.5 Healthcare and Life Sciences
1.5.6 Manufacturing
1.5.7 Media and Entertainment
1.5.8 Telecommunication and Information Technology Enabled Services (ITES)
1.5.9 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Cloud Contact Center Market Size
2.2 Cloud Contact Center Growth Trends by Regions
2.2.1 Cloud Contact Center Market Size by Regions (2019-2025)
2.2.2 Cloud Contact Center Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
3.1 Cloud Contact Center Market Size by by Players
3.1.1 Global Cloud Contact Center Revenue by by Players (2014-2019)
3.1.2 Global Cloud Contact Center Revenue Market Share by by Players (2014-2019)
3.1.3 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
3.2 Cloud Contact Center Key Players Head office and Area Served
3.3 Key Players Cloud Contact Center Product/Solution/Service
3.4 Date of Enter into Cloud Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Cloud Contact Center Market Size by Type (2014-2019)
4.2 Global Cloud Contact Center Market Size by Application (2014-2019)
5 North America
5.1 North America Cloud Contact Center Market Size (2014-2019)
5.2 Cloud Contact Center Key Players in North America
5.3 North America Cloud Contact Center Market Size by Type
5.4 North America Cloud Contact Center Market Size by Application
6 Europe
6.1 Europe Cloud Contact Center Market Size (2014-2019)
6.2 Cloud Contact Center Key Players in Europe
6.3 Europe Cloud Contact Center Market Size by Type
6.4 Europe Cloud Contact Center Market Size by Application
7 China
7.1 China Cloud Contact Center Market Size (2014-2019)
7.2 Cloud Contact Center Key Players in China
7.3 China Cloud Contact Center Market Size by Type
7.4 China Cloud Contact Center Market Size by Application
8 Japan
8.1 Japan Cloud Contact Center Market Size (2014-2019)
8.2 Cloud Contact Center Key Players in Japan
8.3 Japan Cloud Contact Center Market Size by Type
8.4 Japan Cloud Contact Center Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Cloud Contact Center Market Size (2014-2019)
9.2 Cloud Contact Center Key Players in Southeast Asia
9.3 Southeast Asia Cloud Contact Center Market Size by Type
9.4 Southeast Asia Cloud Contact Center Market Size by Application
10 India
10.1 India Cloud Contact Center Market Size (2014-2019)
10.2 Cloud Contact Center Key Players in India
10.3 India Cloud Contact Center Market Size by Type
10.4 India Cloud Contact Center Market Size by Application
11 Central & South America
11.1 Central & South America Cloud Contact Center Market Size (2014-2019)
11.2 Cloud Contact Center Key Players in Central & South America
11.3 Central & South America Cloud Contact Center Market Size by Type
11.4 Central & South America Cloud Contact Center Market Size by Application
12 International Players Profiles
12.1 8×8, Inc.
12.1.1 8×8, Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Cloud Contact Center Introduction
12.1.4 8×8, Inc. Revenue in Cloud Contact Center Business (2014-2019))
12.1.5 8×8, Inc. Recent Development
12.2 Five9
12.2.1 Five9 Company Details
12.2.2 Company Description and Business Overview
12.2.3 Cloud Contact Center Introduction
12.2.4 Five9 Revenue in Cloud Contact Center Business (2014-2019)
12.2.5 Five9 Recent Development
12.3 Cisco
12.3.1 Cisco Company Details
12.3.2 Company Description and Business Overview
12.3.3 Cloud Contact Center Introduction
12.3.4 Cisco Revenue in Cloud Contact Center Business (2014-2019)
12.3.5 Cisco Recent Development
12.4 Genesys
12.4.1 Genesys Company Details
12.4.2 Company Description and Business Overview
12.4.3 Cloud Contact Center Introduction
12.4.4 Genesys Revenue in Cloud Contact Center Business (2014-2019)
12.4.5 Genesys Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Cloud Contact Center Introduction
12.5.4 Oracle Revenue in Cloud Contact Center Business (2014-2019)
12.5.5 Oracle Recent Development
12.6 Newvoicemedia
12.6.1 Newvoicemedia Company Details
12.6.2 Company Description and Business Overview
12.6.3 Cloud Contact Center Introduction
12.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2014-2019)
12.6.5 Newvoicemedia Recent Development
12.7 Connect First
12.7.1 Connect First Company Details
12.7.2 Company Description and Business Overview
12.7.3 Cloud Contact Center Introduction
12.7.4 Connect First Revenue in Cloud Contact Center Business (2014-2019)
12.7.5 Connect First Recent Development
12.8 Aspect Software
12.8.1 Aspect Software Company Details
12.8.2 Company Description and Business Overview
12.8.3 Cloud Contact Center Introduction
12.8.4 Aspect Software Revenue in Cloud Contact Center Business (2014-2019)
12.8.5 Aspect Software Recent Development
12.9 Nice Ltd.
12.9.1 Nice Ltd. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Cloud Contact Center Introduction
12.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2014-2019)
12.9.5 Nice Ltd. Recent Development
12.10 3clogic
12.10.1 3clogic Company Details
12.10.2 Company Description and Business Overview
12.10.3 Cloud Contact Center Introduction
12.10.4 3clogic Revenue in Cloud Contact Center Business (2014-2019)
12.10.5 3clogic Recent Development
12.11 Bt Group
12.12 West Corporation
12.13 Liveops
12.14 Mitel Networks Corporation
12.15 Ozonetel Systems Pvt. Ltd
12.16 Evolve IP, LLC.
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst’s Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
【掲載企業】
8x8, Inc.、Five9、Cisco、Genesys、Oracle、Newvoicemedia、Connect First、Aspect Software、Nice Ltd.、3clogic、Bt Group、West Corporation、Liveops、Mitel Networks Corporation、Ozonetel Systems Pvt. Ltd、Evolve IP, LLC.