クラウドコンタクトセンターの世界市場:規模・現状・予測2019-2025

【英語タイトル】Global Cloud Contact Center Market Size, Status and Forecast 2019-2025

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・発行日:2019年12月(※2024年版があります。お問い合わせください)
・ページ数:134
・レポート言語:英語
・レポート形式:PDF
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・産業分野:情報技術・通信
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※当調査レポートでは、クラウドコンタクトセンターの世界市場について調査・分析し、クラウドコンタクトセンターの世界市場規模、市場動向、主要企業別マーケットシェア、主要地域別市場規模、企業プロフィールなどの情報をまとめました。また、セグメント分析では、種類別(パブリッククラウド、プライベートクラウド、ハイブリッドクラウド)、用途別(金融服務および保安業、消費財および小売、政府および公共部門、ヘルスケアおよびライフサイエンス、製造、メディアおよびエンターテイメント、通信および情報技術対応サービス(ITES)、その他)、地域別(北米、ヨーロッパ、中国、日本国内、東南アジア、インド、中南米)に区分して市場規模を算出しました。


・レポートの概要
・世界のクラウドコンタクトセンター市場動向
・主要企業別マーケットシェア
・クラウドコンタクトセンターの種類別市場規模2014-2019
(パブリッククラウド、プライベートクラウド、ハイブリッドクラウド)
・クラウドコンタクトセンターの用途別市場規模2014-2019
(金融服務および保安業、消費財および小売、政府および公共部門、ヘルスケアおよびライフサイエンス、製造、メディアおよびエンターテイメント、通信および情報技術対応サービス(ITES)、その他)
・クラウドコンタクトセンターの北米市場:主要企業・種類別/用途別市場規模
・クラウドコンタクトセンターのヨーロッパ市場:主要企業・種類別/用途別市場規模
・クラウドコンタクトセンターの中国市場:主要企業・種類別/用途別市場規模
・クラウドコンタクトセンターの日本国内市場:主要企業・種類別/用途別市場規模
・クラウドコンタクトセンターの東南アジア市場:主要企業・種類別/用途別市場規模
・クラウドコンタクトセンターのインド市場:主要企業・種類別/用途別市場規模
・クラウドコンタクトセンターの中南米市場:主要企業・種類別/用途別市場規模
・主要企業のプロフィール
(8x8, Inc.、Five9、Cisco、Genesys、Oracle、Newvoicemedia、Connect First、Aspect Software、Nice Ltd.、3clogic、Bt Group、West Corporation、Liveops、Mitel Networks Corporation、Ozonetel Systems Pvt. Ltd、Evolve IP, LLC.)
・クラウドコンタクトセンターの市場規模予測2019-2025
(種類別、用途別、地域別市場予測)
・アナリストの観点・結論
...
【レポートの概要】

In 2018, the global Cloud Contact Center market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Cloud Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud Contact Center development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
8×8, Inc.
Five9
Cisco
Genesys
Oracle
Newvoicemedia
Connect First
Aspect Software
Nice Ltd.
3clogic
Bt Group
West Corporation
Liveops
Mitel Networks Corporation
Ozonetel Systems Pvt. Ltd
Evolve IP, LLC.

Market segment by Type, the product can be split into
Public Cloud
Private Cloud
Hybrid Cloud

Market segment by Application, split into
金融服务和保险业
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Cloud Contact Center status, future forecast, growth opportunity, key market and key players.
To present the Cloud Contact Center development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Cloud Contact Center are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

【レポートの目次】

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Cloud Contact Center Market Size Growth Rate by Type (2014-2025)
1.4.2 Public Cloud
1.4.3 Private Cloud
1.4.4 Hybrid Cloud
1.5 Market by Application
1.5.1 Global Cloud Contact Center Market Share by Application (2019-2025)
1.5.2 金融服务和保险业
1.5.3 Consumer Goods and Retail
1.5.4 Government and Public Sector
1.5.5 Healthcare and Life Sciences
1.5.6 Manufacturing
1.5.7 Media and Entertainment
1.5.8 Telecommunication and Information Technology Enabled Services (ITES)
1.5.9 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Cloud Contact Center Market Size
2.2 Cloud Contact Center Growth Trends by Regions
2.2.1 Cloud Contact Center Market Size by Regions (2019-2025)
2.2.2 Cloud Contact Center Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players
3.1 Cloud Contact Center Market Size by by Players
3.1.1 Global Cloud Contact Center Revenue by by Players (2014-2019)
3.1.2 Global Cloud Contact Center Revenue Market Share by by Players (2014-2019)
3.1.3 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
3.2 Cloud Contact Center Key Players Head office and Area Served
3.3 Key Players Cloud Contact Center Product/Solution/Service
3.4 Date of Enter into Cloud Contact Center Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Cloud Contact Center Market Size by Type (2014-2019)
4.2 Global Cloud Contact Center Market Size by Application (2014-2019)

5 North America
5.1 North America Cloud Contact Center Market Size (2014-2019)
5.2 Cloud Contact Center Key Players in North America
5.3 North America Cloud Contact Center Market Size by Type
5.4 North America Cloud Contact Center Market Size by Application

6 Europe
6.1 Europe Cloud Contact Center Market Size (2014-2019)
6.2 Cloud Contact Center Key Players in Europe
6.3 Europe Cloud Contact Center Market Size by Type
6.4 Europe Cloud Contact Center Market Size by Application

7 China
7.1 China Cloud Contact Center Market Size (2014-2019)
7.2 Cloud Contact Center Key Players in China
7.3 China Cloud Contact Center Market Size by Type
7.4 China Cloud Contact Center Market Size by Application

8 Japan
8.1 Japan Cloud Contact Center Market Size (2014-2019)
8.2 Cloud Contact Center Key Players in Japan
8.3 Japan Cloud Contact Center Market Size by Type
8.4 Japan Cloud Contact Center Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Cloud Contact Center Market Size (2014-2019)
9.2 Cloud Contact Center Key Players in Southeast Asia
9.3 Southeast Asia Cloud Contact Center Market Size by Type
9.4 Southeast Asia Cloud Contact Center Market Size by Application

10 India
10.1 India Cloud Contact Center Market Size (2014-2019)
10.2 Cloud Contact Center Key Players in India
10.3 India Cloud Contact Center Market Size by Type
10.4 India Cloud Contact Center Market Size by Application

11 Central & South America
11.1 Central & South America Cloud Contact Center Market Size (2014-2019)
11.2 Cloud Contact Center Key Players in Central & South America
11.3 Central & South America Cloud Contact Center Market Size by Type
11.4 Central & South America Cloud Contact Center Market Size by Application

12 International Players Profiles
12.1 8×8, Inc.
12.1.1 8×8, Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Cloud Contact Center Introduction
12.1.4 8×8, Inc. Revenue in Cloud Contact Center Business (2014-2019))
12.1.5 8×8, Inc. Recent Development
12.2 Five9
12.2.1 Five9 Company Details
12.2.2 Company Description and Business Overview
12.2.3 Cloud Contact Center Introduction
12.2.4 Five9 Revenue in Cloud Contact Center Business (2014-2019)
12.2.5 Five9 Recent Development
12.3 Cisco
12.3.1 Cisco Company Details
12.3.2 Company Description and Business Overview
12.3.3 Cloud Contact Center Introduction
12.3.4 Cisco Revenue in Cloud Contact Center Business (2014-2019)
12.3.5 Cisco Recent Development
12.4 Genesys
12.4.1 Genesys Company Details
12.4.2 Company Description and Business Overview
12.4.3 Cloud Contact Center Introduction
12.4.4 Genesys Revenue in Cloud Contact Center Business (2014-2019)
12.4.5 Genesys Recent Development
12.5 Oracle
12.5.1 Oracle Company Details
12.5.2 Company Description and Business Overview
12.5.3 Cloud Contact Center Introduction
12.5.4 Oracle Revenue in Cloud Contact Center Business (2014-2019)
12.5.5 Oracle Recent Development
12.6 Newvoicemedia
12.6.1 Newvoicemedia Company Details
12.6.2 Company Description and Business Overview
12.6.3 Cloud Contact Center Introduction
12.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2014-2019)
12.6.5 Newvoicemedia Recent Development
12.7 Connect First
12.7.1 Connect First Company Details
12.7.2 Company Description and Business Overview
12.7.3 Cloud Contact Center Introduction
12.7.4 Connect First Revenue in Cloud Contact Center Business (2014-2019)
12.7.5 Connect First Recent Development
12.8 Aspect Software
12.8.1 Aspect Software Company Details
12.8.2 Company Description and Business Overview
12.8.3 Cloud Contact Center Introduction
12.8.4 Aspect Software Revenue in Cloud Contact Center Business (2014-2019)
12.8.5 Aspect Software Recent Development
12.9 Nice Ltd.
12.9.1 Nice Ltd. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Cloud Contact Center Introduction
12.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2014-2019)
12.9.5 Nice Ltd. Recent Development
12.10 3clogic
12.10.1 3clogic Company Details
12.10.2 Company Description and Business Overview
12.10.3 Cloud Contact Center Introduction
12.10.4 3clogic Revenue in Cloud Contact Center Business (2014-2019)
12.10.5 3clogic Recent Development
12.11 Bt Group
12.12 West Corporation
12.13 Liveops
12.14 Mitel Networks Corporation
12.15 Ozonetel Systems Pvt. Ltd
12.16 Evolve IP, LLC.

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst’s Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details



【掲載企業】

8x8, Inc.、Five9、Cisco、Genesys、Oracle、Newvoicemedia、Connect First、Aspect Software、Nice Ltd.、3clogic、Bt Group、West Corporation、Liveops、Mitel Networks Corporation、Ozonetel Systems Pvt. Ltd、Evolve IP, LLC.

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