Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Service Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Customer Service Software Market Share by Application (2019-2025)
1.5.2 Large Enterprise
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Customer Service Software Market Size
2.2 Customer Service Software Growth Trends by Regions
2.2.1 Customer Service Software Market Size by Regions (2019-2025)
2.2.2 Customer Service Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
3.1 Customer Service Software Market Size by by Players
3.1.1 Global Customer Service Software Revenue by by Players (2014-2019)
3.1.2 Global Customer Service Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.2 Customer Service Software Key Players Head office and Area Served
3.3 Key Players Customer Service Software Product/Solution/Service
3.4 Date of Enter into Customer Service Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Customer Service Software Market Size by Type (2014-2019)
4.2 Global Customer Service Software Market Size by Application (2014-2019)
5 North America
5.1 North America Customer Service Software Market Size (2014-2019)
5.2 Customer Service Software Key Players in North America
5.3 North America Customer Service Software Market Size by Type
5.4 North America Customer Service Software Market Size by Application
6 Europe
6.1 Europe Customer Service Software Market Size (2014-2019)
6.2 Customer Service Software Key Players in Europe
6.3 Europe Customer Service Software Market Size by Type
6.4 Europe Customer Service Software Market Size by Application
7 China
7.1 China Customer Service Software Market Size (2014-2019)
7.2 Customer Service Software Key Players in China
7.3 China Customer Service Software Market Size by Type
7.4 China Customer Service Software Market Size by Application
8 Japan
8.1 Japan Customer Service Software Market Size (2014-2019)
8.2 Customer Service Software Key Players in Japan
8.3 Japan Customer Service Software Market Size by Type
8.4 Japan Customer Service Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Customer Service Software Market Size (2014-2019)
9.2 Customer Service Software Key Players in Southeast Asia
9.3 Southeast Asia Customer Service Software Market Size by Type
9.4 Southeast Asia Customer Service Software Market Size by Application
10 India
10.1 India Customer Service Software Market Size (2014-2019)
10.2 Customer Service Software Key Players in India
10.3 India Customer Service Software Market Size by Type
10.4 India Customer Service Software Market Size by Application
11 Central & South America
11.1 Central & South America Customer Service Software Market Size (2014-2019)
11.2 Customer Service Software Key Players in Central & South America
11.3 Central & South America Customer Service Software Market Size by Type
11.4 Central & South America Customer Service Software Market Size by Application
12 International Players Profiles
12.1 Freshdesk
12.1.1 Freshdesk Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Service Software Introduction
12.1.4 Freshdesk Revenue in Customer Service Software Business (2014-2019))
12.1.5 Freshdesk Recent Development
12.2 Salesforce
12.2.1 Salesforce Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Service Software Introduction
12.2.4 Salesforce Revenue in Customer Service Software Business (2014-2019)
12.2.5 Salesforce Recent Development
12.3 Oracle
12.3.1 Oracle Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Service Software Introduction
12.3.4 Oracle Revenue in Customer Service Software Business (2014-2019)
12.3.5 Oracle Recent Development
12.4 Netsuite
12.4.1 Netsuite Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Service Software Introduction
12.4.4 Netsuite Revenue in Customer Service Software Business (2014-2019)
12.4.5 Netsuite Recent Development
12.5 SAP
12.5.1 SAP Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Service Software Introduction
12.5.4 SAP Revenue in Customer Service Software Business (2014-2019)
12.5.5 SAP Recent Development
12.6 Microsoft
12.6.1 Microsoft Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Service Software Introduction
12.6.4 Microsoft Revenue in Customer Service Software Business (2014-2019)
12.6.5 Microsoft Recent Development
12.7 Spiraldesk
12.7.1 Spiraldesk Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Service Software Introduction
12.7.4 Spiraldesk Revenue in Customer Service Software Business (2014-2019)
12.7.5 Spiraldesk Recent Development
12.8 Yekaliva
12.8.1 Yekaliva Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Service Software Introduction
12.8.4 Yekaliva Revenue in Customer Service Software Business (2014-2019)
12.8.5 Yekaliva Recent Development
12.9 Zendesk
12.9.1 Zendesk Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Service Software Introduction
12.9.4 Zendesk Revenue in Customer Service Software Business (2014-2019)
12.9.5 Zendesk Recent Development
12.10 RingCentral
12.10.1 RingCentral Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Service Software Introduction
12.10.4 RingCentral Revenue in Customer Service Software Business (2014-2019)
12.10.5 RingCentral Recent Development
12.11 LiveAgent
12.12 HelpCrunch
12.13 ServiceGuru
12.14 HubSpot
12.15 Dimelo (RingCentral)
12.16 DataKnowl
12.17 Eudata
12.18 Gladly
12.19 NGDesk
12.20 Kayako
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst’s Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
【掲載企業】
Freshdesk、Salesforce、Oracle、Netsuite、SAP、Microsoft、Spiraldesk、Yekaliva、Zendesk、RingCentral、LiveAgent、HelpCrunch、ServiceGuru、HubSpot、Dimelo (RingCentral)、DataKnowl、Eudata、Gladly、NGDesk、Kayako