カスタマーサービスソフトウェアの世界市場:規模・現状・予測2019-2025

【英語タイトル】Global Customer Service Software Market Size, Status and Forecast 2019-2025

QYResearchが出版した調査資料(QYR20FB06138)・商品コード:QYR20FB06138
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・発行日:2019年11月(※2024年版があります。お問い合わせください)
・ページ数:130
・レポート言語:英語
・レポート形式:PDF
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※当調査レポートでは、カスタマーサービスソフトウェアの世界市場について調査・分析し、カスタマーサービスソフトウェアの世界市場規模、市場動向、主要企業別マーケットシェア、主要地域別市場規模、企業プロフィールなどの情報をまとめました。また、セグメント分析では、種類別(クラウドベース、オンプレミス)、用途別(大企業、中小企業)、地域別(北米、ヨーロッパ、中国、日本国内、東南アジア、インド、中南米)に区分して市場規模を算出しました。


・レポートの概要
・世界のカスタマーサービスソフトウェア市場動向
・主要企業別マーケットシェア
・カスタマーサービスソフトウェアの種類別市場規模2014-2019
(クラウドベース、オンプレミス)
・カスタマーサービスソフトウェアの用途別市場規模2014-2019
(大企業、中小企業)
・カスタマーサービスソフトウェアの北米市場:主要企業・種類別/用途別市場規模
・カスタマーサービスソフトウェアのヨーロッパ市場:主要企業・種類別/用途別市場規模
・カスタマーサービスソフトウェアの中国市場:主要企業・種類別/用途別市場規模
・カスタマーサービスソフトウェアの日本国内市場:主要企業・種類別/用途別市場規模
・カスタマーサービスソフトウェアの東南アジア市場:主要企業・種類別/用途別市場規模
・カスタマーサービスソフトウェアのインド市場:主要企業・種類別/用途別市場規模
・カスタマーサービスソフトウェアの中南米市場:主要企業・種類別/用途別市場規模
・主要企業のプロフィール
(Freshdesk、Salesforce、Oracle、Netsuite、SAP、Microsoft、Spiraldesk、Yekaliva、Zendesk、RingCentral、LiveAgent、HelpCrunch、ServiceGuru、HubSpot、Dimelo (RingCentral)、DataKnowl、Eudata、Gladly、NGDesk、Kayako)
・カスタマーサービスソフトウェアの市場規模予測2019-2025
(種類別、用途別、地域別市場予測)
・アナリストの観点・結論
...
【レポートの概要】

Customer service software is any tool that helps a business manage inbound and outbound communications across multiple channels, efficiently deliver service, and resolve issues.In 2018, the global Customer Service Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Service Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Service Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study
Freshdesk
Salesforce
Oracle
Netsuite
SAP
Microsoft
Spiraldesk
Yekaliva
Zendesk
RingCentral
LiveAgent
HelpCrunch
ServiceGuru
HubSpot
Dimelo (RingCentral)
DataKnowl
Eudata
Gladly
NGDesk
Kayako

Market segment by Type, the product can be split into
Cloud Based
On-Premise

Market segment by Application, split into
Large Enterprise
SMEs

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Customer Service Software status, future forecast, growth opportunity, key market and key players.
To present the Customer Service Software development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Service Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

【レポートの目次】

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Service Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Customer Service Software Market Share by Application (2019-2025)
1.5.2 Large Enterprise
1.5.3 SMEs
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Service Software Market Size
2.2 Customer Service Software Growth Trends by Regions
2.2.1 Customer Service Software Market Size by Regions (2019-2025)
2.2.2 Customer Service Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis

3 Market Share by Key Players
3.1 Customer Service Software Market Size by by Players
3.1.1 Global Customer Service Software Revenue by by Players (2014-2019)
3.1.2 Global Customer Service Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.2 Customer Service Software Key Players Head office and Area Served
3.3 Key Players Customer Service Software Product/Solution/Service
3.4 Date of Enter into Customer Service Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Service Software Market Size by Type (2014-2019)
4.2 Global Customer Service Software Market Size by Application (2014-2019)

5 North America
5.1 North America Customer Service Software Market Size (2014-2019)
5.2 Customer Service Software Key Players in North America
5.3 North America Customer Service Software Market Size by Type
5.4 North America Customer Service Software Market Size by Application

6 Europe
6.1 Europe Customer Service Software Market Size (2014-2019)
6.2 Customer Service Software Key Players in Europe
6.3 Europe Customer Service Software Market Size by Type
6.4 Europe Customer Service Software Market Size by Application

7 China
7.1 China Customer Service Software Market Size (2014-2019)
7.2 Customer Service Software Key Players in China
7.3 China Customer Service Software Market Size by Type
7.4 China Customer Service Software Market Size by Application

8 Japan
8.1 Japan Customer Service Software Market Size (2014-2019)
8.2 Customer Service Software Key Players in Japan
8.3 Japan Customer Service Software Market Size by Type
8.4 Japan Customer Service Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Service Software Market Size (2014-2019)
9.2 Customer Service Software Key Players in Southeast Asia
9.3 Southeast Asia Customer Service Software Market Size by Type
9.4 Southeast Asia Customer Service Software Market Size by Application

10 India
10.1 India Customer Service Software Market Size (2014-2019)
10.2 Customer Service Software Key Players in India
10.3 India Customer Service Software Market Size by Type
10.4 India Customer Service Software Market Size by Application

11 Central & South America
11.1 Central & South America Customer Service Software Market Size (2014-2019)
11.2 Customer Service Software Key Players in Central & South America
11.3 Central & South America Customer Service Software Market Size by Type
11.4 Central & South America Customer Service Software Market Size by Application

12 International Players Profiles
12.1 Freshdesk
12.1.1 Freshdesk Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Service Software Introduction
12.1.4 Freshdesk Revenue in Customer Service Software Business (2014-2019))
12.1.5 Freshdesk Recent Development
12.2 Salesforce
12.2.1 Salesforce Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Service Software Introduction
12.2.4 Salesforce Revenue in Customer Service Software Business (2014-2019)
12.2.5 Salesforce Recent Development
12.3 Oracle
12.3.1 Oracle Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Service Software Introduction
12.3.4 Oracle Revenue in Customer Service Software Business (2014-2019)
12.3.5 Oracle Recent Development
12.4 Netsuite
12.4.1 Netsuite Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Service Software Introduction
12.4.4 Netsuite Revenue in Customer Service Software Business (2014-2019)
12.4.5 Netsuite Recent Development
12.5 SAP
12.5.1 SAP Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Service Software Introduction
12.5.4 SAP Revenue in Customer Service Software Business (2014-2019)
12.5.5 SAP Recent Development
12.6 Microsoft
12.6.1 Microsoft Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Service Software Introduction
12.6.4 Microsoft Revenue in Customer Service Software Business (2014-2019)
12.6.5 Microsoft Recent Development
12.7 Spiraldesk
12.7.1 Spiraldesk Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Service Software Introduction
12.7.4 Spiraldesk Revenue in Customer Service Software Business (2014-2019)
12.7.5 Spiraldesk Recent Development
12.8 Yekaliva
12.8.1 Yekaliva Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Service Software Introduction
12.8.4 Yekaliva Revenue in Customer Service Software Business (2014-2019)
12.8.5 Yekaliva Recent Development
12.9 Zendesk
12.9.1 Zendesk Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Service Software Introduction
12.9.4 Zendesk Revenue in Customer Service Software Business (2014-2019)
12.9.5 Zendesk Recent Development
12.10 RingCentral
12.10.1 RingCentral Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Service Software Introduction
12.10.4 RingCentral Revenue in Customer Service Software Business (2014-2019)
12.10.5 RingCentral Recent Development
12.11 LiveAgent
12.12 HelpCrunch
12.13 ServiceGuru
12.14 HubSpot
12.15 Dimelo (RingCentral)
12.16 DataKnowl
12.17 Eudata
12.18 Gladly
12.19 NGDesk
12.20 Kayako

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst’s Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details



【掲載企業】

Freshdesk、Salesforce、Oracle、Netsuite、SAP、Microsoft、Spiraldesk、Yekaliva、Zendesk、RingCentral、LiveAgent、HelpCrunch、ServiceGuru、HubSpot、Dimelo (RingCentral)、DataKnowl、Eudata、Gladly、NGDesk、Kayako

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